Don Joos

President and CEO – ShoreTel

” Dear Richline Technical, ShoreTel is pleased to recognize your outstanding achievement in customer satisfaction and loyalty. ShoreTel measures customer experience using the globally recognized Net Promoter Score(NPS®) to drive improvements in customer loyalty, ensure profitable growth and recognize our top performing partners. Your score exceeds what is considered world-class level of professionalism and customer care in the industry. Your consistent performance in delivering an exceptional all-around customer experience is a tribute to your dedication to customers. It is partners like you that insure customers are not only satisfied, but delighted with ShoreTel Products and services.”


Mr. Kuecker

IT Manager – LNV Engineering

” LNV is a proud ShoreTel customer! Our ShoreTel systems has saved LNV considerable money in time and management. We are no longer billed for moves, adds or changes due to the ease of managing the ShoreTel system. Installation of the system was a breeze, training all of our staff was very simple, and growing the system to our new offices has been quick and painless. Employee’s have gotten so used to the ShoreTel and it’s features that I couldn’t imagine switching back to a standard “dumb” phone system. The extended features of the ShoreTel system(ex. Call Handling Mode, Communicator Software) make this system more than just a phone. It has completely changed the way LNV communicates. Craig and Richline Technical Services are always there and are very knowledgeable if I have a question. I would highly recommend ShoreTel to anyone looking for a modern phone system.”


Mr. Ocker

Relationship Manager – TelePacific

“Pyramid Communications and their staff have directly contributed to bringing added value to our business. Their knowledge of available phone and internet solutions have helped the multiple locations of our company stay connected in such a way where each office location feels like they are down the hall. This has proved invaluable in delivering the most effecient and affective experience to our customers. Our business needs constantly change and when they do, Pyramid Communications is the company we rely for consultation on what will work best and then implement the products needed. The staff listens to our needs and takes a genuine interest in what is needed for better communication with our offices and our customers. These guys understand customer service and do what they promise. In this day and age that is what matters and that is why they have our business.”


Time Warner (Spectrum) Business had some major issues yesterday with its voice services in Texas….Read More»

As a “Computer Guy” a hot topic of discussion from users and business owners alike…Read More»

Recent Comments
  • Recent Comments